Answers before you start troubleshooting
A collection of the questions we hear most often, grouped by topic.
General
About this resource
No. We are an independent, publisher-neutral informational resource. We are not owned by, endorsed by, or affiliated with any accounting or bookkeeping software company.
No, we do not sell software, licenses, or subscriptions of any kind. Our content is purely informational and troubleshooting-focused.
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See our Contact page for current hours of availability.
Data & Backups
Protecting your financial information
Because a large share of permanent data loss cases we hear about could have been avoided with a simple backup made before an attempted repair. It costs a few minutes and eliminates most worst-case scenarios.
Daily automatic backups are recommended for any actively used file, with at least one copy stored somewhere other than the primary machine.
Stop attempting further repairs and call our toll-free line before proceeding. Recovery without any backup requires a more careful, guided approach.
Technical
Before you troubleshoot
No. Every guide is written in plain language with numbered steps, and our toll-free line is available if a step ever feels unclear.
Our guidance addresses issue patterns that are common across many desktop and cloud-based ledger platforms rather than being tied to one specific product.
Reach out through our Contact page or call our toll-free line and describe what you're seeing — we'll point you toward the closest applicable guidance.